Webshop Terms & Conditions
Unless otherwise specified, the products on the Albion Aero Services Ltd website are directed solely at those who access this website from the United Kingdom. Albion Aero Services Ltd makes no representation that any product referred to on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
All photographs used on this website are for illustration purposes only and may not show the exact item.
Opening Hours/ Shipping Times
Please note that we are primarily an online store so the website will be available 24/7 but customer service will only be available during daytime hours 10.00am-5.00pm. Email or the contact us form is the best form of contacts regarding orders placed on the website.
We aim to process all orders within 5 working days (stock depending). You will be notified of any expected delays if we are unable to fulfil within this time.
Please allow up to 14 working days before contacting us regarding missing shipments. All orders that are shipped with tracking options will receive tracking information via email at time of order dispatch.
Loss or damage in transit
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
If on receipt of goods via a courier there is any damage visible to the packing it must be signed “damaged”, and Albion Aero Services notified in writing (letter or email) within 48 hours recording such damage. Failure to do so could affect any damaged goods claim. “Unexamined” signatures do not relieve you of this liability and Albion Aero Services shall not be responsible for any claim or claims if you fail to comply with the provisions of this clause
You agree that proof of delivery supplied by our delivery companies is sufficient evidence to establish that goods have been received.
Shipping & handling
Shipping & Handling charges are the responsibility of the buyer. These charges will be automatically calculated at the checkout page once Invoice/Delivery addresses have been entered. For a faster checkout, create an account where your Invoice/Delivery addresses will be saved for any future orders.
Orders within the United Kingdom
For orders within the UK, we use Royal Mail services. Relevant shipping options for your order will be displayed at checkout for selection.
Surcharges may apply for Scottish Highlands, Northern Ireland and Offshore Islands. If surcharges do apply, we will contact you directly.
Order Cancellation
Under the Home Shopping Distance Selling Regulations, Private purchasers have the right to cancel the order up to 7 days after receipt of items if the items have not been used. This does not apply to items on special order i.e. non stock or items precut to the Buyers specification.
Returns & Refunds
You can return unopened items in the original packaging within 30 days of your purchase with a receipt or proof of purchase. A restocking fee may also be applied to products we have ordered on your behalf from our manufacturers. This will normally amount to 15% of the item’s value. If 30 days or more have passed since your purchase, we might not be able offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund the product purchase price and a credit will automatically be applied to your original method of payment, if we have any questions at any time then we will contact you via email or telephone to discuss further.
Before sending an item back to us, please email sales@albionaero.co.uk and inform the team of what you would like to do. Please return all items with a cover letter explaining why it has been sent back and a copy of the original order as this will help our team be able to provide the quickest turnaround time.
We are unable to refund shipping on any packages that have been sent to you as this service will have been used and fulfilled.
Please label the box/package “returns” and send all items to the following address:
Albion Aero Services Ltd
7 Westland Close
Stanwell Village
Surrey
TW19 7NA
Payment types accepted
UK – All Major credit and debit cards (No Amex or Diners), Paypal.
Back Orders
Any back orders will be shipped as soon as possible; we are pleased to negotiate call off orders.
Any items that are on/ will be on back order will be clearly listed on the webshop.
Special item orders can be placed with full payment on receipt of order unless otherwise negotiated between the Buyer and Albion Aero Services Ltd
Tax
Value Added Tax
UK – VAT will be charged at a rate of 20% on all purchases including shipping and handling charges.
Warranty
Albion Aero Services offers the Buyer the identical warranty as provided by the good manufacturers.
This is:
Aviolights: 2 Years
IFD Instruments: Lifetime
Fly Henry: 2 Years
The liability of the warranty is the replacement of the goods only after the Buyer has proven the purchase, payment and defect of the goods. No warranty can or will apply to work completed by the Buyer or his agent with any goods purchased from Albion Aero Services Ltd.
Any item that is reported faulty & covered by the relevant product warranty, are required to be sent back to Albion Aero Services for investigation before a replacement item is sent to you.
The costs of all and any shipping are the responsibility of the purchaser.
It is the purchaser’s responsibility to ensure the goods are correct for their intended use purpose. Goods which are incorrectly ordered by the customer, may be returned to Albion Aero Services for a credit and placed on account for any future orders. The costs of shipping returns are to be covered by the customer unless the goods are not fit for use (faulty).
